Terms & Conditions

In these Terms and Conditions: • "3DLA" refers to 3D Letters Australia, a trading name of Bear and Co Consulting Pty Ltd (ABN 85 145 259 936). • "Customer" refers to the person, business, or entity placing an order with 3DLA. • "Goods" refers to all signage, 3D letters, lightboxes, and related products fabricated by 3DLA. • "Order" refers to an accepted quote or purchase order for Goods.

• All quotes are provided in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. • Quotes are valid for 30 days from date of issue unless otherwise specified. • Pricing is based on the specifications provided at the time of quoting. Changes to specifications, materials, sizes, or finishes may result in revised pricing. • 3DLA reserves the right to adjust pricing if material costs change significantly between quoting and order confirmation.

• An order is confirmed upon receipt of full payment, unless credit terms have been agreed in writing. • For trade clients with approved credit accounts, payment terms are as agreed in your trade application. • Payment may be made via bank transfer, credit card, or other methods as advised at the time of quoting. • 3DLA reserves the right to withhold dispatch of Goods until payment has cleared in full.

• Standard production turnaround is 10–15 business days from receipt of payment and approved artwork. • Express services are available at an additional surcharge: – 72-hour turnaround – 48-hour turnaround – 24-hour turnaround • Turnaround times are estimates and commence once payment is received and artwork is approved. 3DLA will endeavour to meet quoted turnarounds but does not guarantee specific delivery dates unless expressly agreed in writing. • Delays caused by artwork revisions, material supply issues, or factors outside 3DLA's control may extend turnaround times.

• The Customer is responsible for providing print-ready artwork in a suitable vector format (AI, EPS, PDF, or DXF). • 3DLA will provide a proof or production drawing for approval before fabrication commences. • The Customer must review and approve all proofs carefully. 3DLA is not responsible for errors in spelling, sizing, colour, or design that were present in approved artwork. • Minor variations in colour, finish, and dimensions may occur due to the nature of fabrication processes.

• Goods are professionally packed and crated for interstate shipping. Crating charges apply and are quoted separately. • Free collection is available from our workshop at Unit 2/14 Aristotle Close, Golden Grove, SA 5125 during business hours. • Shipping costs are quoted based on dimensions and destination. Freight is arranged via our logistics partners. • Risk of loss or damage passes to the Customer upon dispatch from our premises. • The Customer must inspect Goods upon delivery and report any damage within 48 hours. Claims for transit damage must be made against the freight carrier.

• 3DLA warrants that all Goods are free from defects in materials and workmanship for a period of 12 months from the date of dispatch. • LED components and power supplies carry the manufacturer's warranty (typically 2–3 years). • This warranty does not cover damage caused by improper installation, misuse, modification, exposure to conditions outside normal use, or failure to follow provided installation instructions. • Warranty claims must be accompanied by photographs and a description of the defect. 3DLA will assess each claim and, at its discretion, repair, replace, or refund the affected Goods.

• The Customer retains full ownership of all artwork, logos, and designs provided to 3DLA. • 3DLA retains ownership of all proprietary production methods, tooling, templates, and fabrication techniques. • 3DLA may photograph completed Goods for use in our portfolio, website, and marketing materials unless the Customer requests otherwise in writing at the time of ordering.

• Orders may be cancelled before production commences, subject to a 20% administration fee to cover design, proofing, and material procurement costs. • Once production has commenced, orders cannot be cancelled. Custom-fabricated Goods are made to order and cannot be restocked or resold. • Refunds for faulty Goods are handled under the Warranty provisions above. • Australian Consumer Law guarantees apply and nothing in these terms excludes or limits those rights.

• To the maximum extent permitted by law, 3DLA's liability for any claim arising from the supply of Goods is limited to the replacement of the Goods or the refund of the purchase price. • 3DLA is not liable for any indirect, consequential, or special damages including loss of profit, business interruption, or installation costs.

• These Terms and Conditions are governed by the laws of South Australia. • Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Australia.

For questions regarding these Terms and Conditions, please contact us: 3D Letters Australia Unit 2/14 Aristotle Close, Golden Grove, SA 5125 Phone: 1300 847 304 Email: sales@3dla.com.au